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Customer Focus & End-User Participation We make sure our client’s users are involved in the system requirements definition process, the system design process, and throughout the project's implementation and testing phases? If our customer loses focus or is never fully engaged in the project, then we are faced with the situation where the project deliverables likely will not meet our client's expectations. User involvement is a key driver for a successful project. It is absolutely imperative that the customer, including the end-user of the new multi-service network, be proactively involved throughout all lifecycle phases of the project. The end users are powerful as in the end they are a key stakeholder in the overall success of the project. To ensure their buy in and satisfaction we make sure our client's users are a part of the project team, and that you involve them during requirements gathering, application design, prototyping, testing, and incremental acceptance. Our Project Managers make certain we have included the very users who will be using the new network components, to ensure we achieve buy-in to the new system. Far too often, lack of buy-in by the true end users causes the system to be "shelved." Oh yes, the system may satisfy every requirement, pass every acceptance test procedure, and receive signoff by the client's project manager. However, it could fail to pass the most important test - user acceptance. The client involvement, and in particular the end-user participation, can "make" a project. Reminder, the end users are probably the most powerful organism in our client's organization. Our Harmonix Project Management seeks to ensure that they're playing on our team. Remember, all software projects run into snags - no project is immune from failure. The potential troubles are well known: missed deadlines, blown budgets, unmet expectations, and internal resistance - the list goes on and on. How our Harmonix Teams respond to problems determines the project's eventual success or failure. Avoid past mistakes by responding effectively to problems as they arise. The trick is to manage a project in a proactive way, preventing some problems and minimizing the effects of others. With proper planning, support of senior management, sound project management, and active client involvement, our Harmonix Team can bypass many common mistakes. |
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