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Call Center Solutions

IP-enabling a contact center provides you with the ability to quickly align customer service processes with business objectives, to improve operational efficiencies, and to build stronger, more profitable, customer relationships. Next generation IP-based solutions provide the framework to deliver increasingly more robust content directly to customers, or through contact center agents, to consistently fulfill the promise of service and quality. Moreover, organizations can combine both private and public IP-centric networks to leverage remote agents and distributed resources.

Our contact center solutions enable you to demonstrate priority concern for high-value customers and measure the results of business process changes. By optimizing your investment in customer relationship management you can increase cross-sell and up-sell revenues. IP-enabling your call center will empower more personalized customer contact and provide you with a significant competitive advantage.

We have helped organizations capitalize on the convergence of voice and data systems to create new opportunities for delivering cost-effective, advanced customer contact solutions. Our specialized team within our Voice Practice is dedicated to the design, delivery and management of IP contact center solutions. This team has been implementing advanced data networks and IP Telephony as long as these technologies have been available, and has deep contact center experience. This rare combination of network consulting, deep legacy TDM systems experience, and our early investment in IP telephony technology, skills and best practices, ensures that our clients fully realize what is possible through convergence.

Our team can fully integrate the solution with legacy systems to deliver information from existing databases to customized contact center agent desktops. We help enterprises answer the complex questions surrounding migration to IP including the business rationale, the process for getting there and the effort required. We utilize a proven methodology developed over hundreds of networking and convergence projects.