Solutions > Call Center Solutions

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• Growing you Business With Call Center Solutions
• Multimedia Call Center
  • Multimedia Call Center Features
  • Multimedia Call Center Benefits

How Can Harmonix Technologies Call Center Solutions Grow Your Business?

The call center solutions from Harmonix can help your business...

• Improve your customer service productivity.
  Call center solutions from Harmonix Technologies allow you to handle a greater volume of calls while automating many routine processes, enhancing productivity. Complete suites of integrated telephone and contact-interaction applications improves forecast call-load to actual estimates, reduces customer service rework and errors, measures cost-per-call, reduces abandoned calls, and improves service level and customer satisfaction.
• Improve customer focus and improve customer satisfaction.
  The well implemented call center helps you retain current customers and attract new ones. Your call center is the central contact point for customer interaction, making it the natural collection point for sales, marketing, and customer service data. You manage information flow efficiently while you accurately measure data on caller needs, call queue patterns and caller tolerance, system load, and agent performance.
• Maintain flexibility with a scalable hosted or premise-based call center solution.
  Your organization will benefit from call center applications from Harmonix because you can quickly scale up or down operational features, responding to changes in your overall business environment.

With a hosted call center solution, your operations can only pay for what you use under a by-the minute/by the month billing plan. You can seamlessly integrate new call center solutions with your existing telecom infrastructure for enhanced productivity.

Premise-based call center solutions can help you increase agent productivity by letting you take advantage of economies of scale to achieve improvements in cost, performance, and service quality. Your premise-based call center investment is easy to service and maintain; changes in functionality are quick to complete with complete control and security, and you can easily increase the number of available call center agents. Either way, your customers interacting with your system benefit from your superior service.

Create a powerful customer interface with full operational and administrative control with access to all real-time and historical reports, tailored to meet your specific business opportunities.

You can monitor customer interaction with call center agents to aid training and transaction verification. Harmonix Technologies can streamline your call center management process by developing advanced business rules, specific to your needs, designed to leverage gathered business by data turning it into actionable customer service enhanced activities. Integrated call center features include skills-based ACD interactive voice response, computer/telephony integration, call blending, and universal queuing. These features can support multi-site locations as well as at-home workers from one unified system, presenting a common interface to all.

The initial planning stages are integral to your business success. The Harmonix project management team coordinates with product certified engineers and technicians to assess your customer service opportunities, and provide you with a comprehensive, in-depth analysis of the call center requirements custom tailored to your specific business needs.
Have a question or want to know more? Contact us at sales@harmonixtechnologies.com for a Harmonix Technologies call center expert.