Solutions > Customer Relationship Management

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More About Customer Relationship Management Solutions

With Microsoft Certified Business Solutions Partners and Avaya Platinum Partners, Harmonix Technologies’ expertise extends to a wide range of CRM solutions which include Microsoft CRM and Avaya Interaction Centre and the integration of Siebel and IP Telephony. Additionally, we can migrate databases from contact management systems such as ACT and Goldmine integrating our CRM solutions with a wide range of back-office applications.

Our wide ranging capabilities include:

• Professional Services
• Database Migration (Siebel, Goldmine, ACT)
• Integration Services (Microsoft Great Plains, .net/biztalk)
• Multimedia integration
• Fixed Price Deployment
• Business Analysis
• Requirements Definition
• Solutions Design
• Data Migration
• Software Development; customize, connect, extend embed
• Telephony and multi-channel integration
• Implementation
• Project Management
• Training
• On-going support and maintenance