Diamond Coverage
24X7 Coverage

• Full replacement coverage of all covered and Vigilant tagged Equipment/Replacement Parts
• Remote Telephone Support
• Remote Diagnostics
• Trouble Shooting
• Problems Resolution/isolation
• Parts replacement
• Dispatched on-site technician to replace defective parts or equipment (24X7)
• 1 yearly site diagnostic visit at no charge for proactive mapping and identification of weaknesses in existing infrastructure
  (1 Day-$1,600.00 Value)
• Weekend Holiday’s or out of normal business hours support is included

• All inclusive offer

• Customers that can afford no downtime on their systems. These clients want to reap the benefits of network performance and maximum uptime, and costs savings associated with:
  • Seeking to Augment existing IT assets with a technical support center
  • Full replacement coverage of tagged gear
  • Mission critical systems that can not afford any downtime.
  • Continually keeping their in-house technicians trained on the most current technologie
  • In-house parts sparing inventory and capital overhead associated with sparing facilities