Gold Coverage
8X5 M-F

• Remote Telephone Support
• Remote Diagnostics
• Trouble Shooting
• Problem resolution/isolation
• Remote Service augmented with replacement parts order support & technician by next business day
• 1 yearly site diagnostic visit at no charge for proactive mapping and identification of weaknesses in existing infrastructure
  (1 Day-$1,600.00 Value)

• Dispatch of an Vigilant on-site Technician
• Replacement parts are charged extra and shipped Federal Express
• Support is available and provided at $165.00 per hour plus travel

• Customers who provide their own on-site support to their data customers OR self-maintainers
• Skilled and trained in-house technicians to:
  • Perform remote diagnostics and troubleshooting
  • Technical expertise in replacing defective parts or equipment
  • Keep up-to-date on the technologies and products in their network
  • Maintains inventory of spares or “crash kits”