| Offer |
Platinum Coverage
8X5 M-F |
| Positioning
– What the Offer Includes |
- Remote Telephone Support
- Onsite Replacement Technician (M-F 8X5)
- Remote Diagnostics
- Trouble Shooting
- Problem resolution/isolation
- Parts replacement
- Dispatched on-site technician to replace defective parts or
equipment
- 1 yearly site diagnostic visit at no charge for proactive mapping
and identification of weaknesses in existing infrastructure
(1 Day-$1,600.00 Value)
|
| What
the Offer Does not Include |
- Weekend Holiday’s or out of normal business hours support.
- Out of coverage support is provided at $155.00 per hour plus
travel.
- Replacement parts are charged extra
|
| Targeted
Customer |
- Customers that can afford minimal downtime on their systems.
These clients want to reap the benefits of network performance
and maximum uptime, and costs savings associated with:
- Not having to staff a complete technical support center
- Critical systems that can afford little downtime.
- Continually keeping their in-house technicians trained
on the most current technologies
- In-house parts sparing inventory and capital overhead associated
with sparing facilities
|
Search
Products