Vigilant Maintenance

• Vigilant Maintenance: Vigilant Technical Support Services
• Vigilant Extended Care
• Evolution Not Revolution
• 5D Solution Development Methodology
• Vigilant Service Offers Summary
• Maintenance Simplification
• Service Exclusions

Vigilant Technical Support Services

Below is a list of the services we provide:

• On-Site Support Services
• On-Site Help Desk
• Shrink Wrapped Application Support
• Legacy Application Support
• Call Trend Analysis
• Hardware Repair & Maintenance (Break/Fix)
• Desk Side Application Support
• Moves, Adds, Changes (MACs)
• Staff Augmentation
• Asset Management
• Centralized Support Services
• Centralized Help Desk
• Shrink Wrapped Application Support
• Legacy Application Support
• Call Trend Analysis
• Desktop Management
• Asset Management
• Software License Monitoring
• Software Distribution
• National Depot Services
• Repair & Maintenance
• Hot Spares Program
• System Upgrades
• Redeployment