Vigilant Maintenance

• Vigilant Maintenance: Vigilant Technical Support Services
• Vigilant Extended Care
• Evolution Not Revolution
• 5D Solution Development Methodology
• Vigilant Service Offers Summary
• Maintenance Simplification
• Service Exclusions

Maintenance Simplification

Harmonix Technologies has simplified the standard Post-Warranty Maintenance (PWM) agreements by minimizing the number of offers available to customers, while maximizing the client’s ability to pick and choose the areas of Vigilant Maintenance support that compliment their business.

Additionally, Harmonix will continue to provide a wealth of options in terms of the products supported by our Vigilant Maintenance Agreements, including voice, video, data, server technologies, converged networks and select non-Vigilant products as well. This positions Vigilant as a market leader in both the simplicity and scope of our offers.

Our new portfolio consists of three options to meet the needs of all our customers. These new options are denoted below:

Vigilant Maintenance options:

• Diamond
• Platinum
• Gold

The Vigilant Maintenance Service Agreement covers all Harmonix supported products for all markets – providing for a single maintenance solution in a customer’s communication network.

Availability

All offers are approved and available within the Southwestern Region.

Note:

• Not every service will be available for all product lines
• Vigilant Maintenance services are subject to geographic and certain product restrictions. Vigilant’ Account teams or Harmonix logistical teams should verify these services and response times before accepting specific agreements.
• Newly approved contracted locations