| Service Portfolio |
Maintenance Services |
| Brief Service Offer
Description |
A portfolio of services for enterprise customers. The Vigilant
Maintenance services portfolio provides:
- 24x7 support through the Vigilant customer service: 1-877-678-5669
or (support@harmonixtechnologies.com)
- 24x7 remote technical support 1-877-678-5669
- A choice of on-site support from 24X7 - or 8X5 which provides
dispatch of a technician and parts delivery typically, within
a four hour response time
- Remote Only offer provides for just remote technical support
|
| Prerequisites |
Product must be certified as operational and remote access capabilities
provided, as applicable (refer to the customer responsibilities section
of this offer) |
| Value statement/Customer
positioning |
Vigilant’ Maintenance Service Agreement provides:
- Technical support for operation and maintenance that is tailored
to meet individual customer needs
- Our remote diagnostics and technical call center technicians
reduce the need to dispatch a technician
- Maximum Network and System performance and uptime
- Cost savings by reducing or eliminating the need for extensive
investments in inventory management of spares
- Highly trained technicians and engineers, including access
to manufacturer expertise when necessary.
- A single point of contact for all IT systems which reduces
problem identification through analysis and support of all converged
technologies. Reduces the issue of “finger pointing”
between different technologies and manufacturers
|
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